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Algorithm of service!
CUSTOMER:
- selects a service;
- signs an electronic contract;
- pays for the service;
- receives a receipt of payment.
COMPANY - service and quality departments:
- receives a notification of payment;
- contacts the Customer and specifies details;
- performs services;
- verifies the quality of the services provided.
COMPANY - service delivery department:
- informs the Customer about readiness to provide the ordered services:
a) advises verbally (in the case of oral consultation);
b) send to the Customer e-mail documents confirming the performance of the services (if this is a written consultation);
c) transmits to the Customer the original documents confirming the fact of performing the services in a convenient way for the client (if the ordered service is a document (s) drawn up by the Contractor and / or legal support of certain procedures, which result in obtaining certain documents from third parties, in including, in the authorities, enterprises, organizations);
- receives from the Customer information / notification of compliance - verbal consultation, written consultation, drafted documents, depending on the order - ordered services.
COMPANY - quality department:
- clarifies with the Customer the degree of quality of the services rendered;
- rewards the Performer if the Customer has set a high service score;
- makes additions to the quality management system of the services rendered, if the Customer has determined that there is a need to improve the quality of services;
- completion of the service.
We thank you for your interest in our service and we wish you great success !!